Title:  Communications & Social Engagement Lead

We have a fantastic opportunity for a Communications & Engagement Manager to join our Specialist Bridge Inspection & Maintenance (SBIM) team.

Supporting the operation and maintenance of the M48 Severn Bridge, M4 Prince of Wales Bridge and M5 Avonmouth Bridge, you'll lead all communications, customer engagement and social value activity across the contract. Working closely with National Highways, operational teams and local communities, you'll help ensure clear and timely communications, positive customer experiences and meaningful engagement with stakeholders.

This is an exciting opportunity to shape how one of the UK's most iconic bridge networks communicates with customers, responds to operational challenges and delivers lasting social value within local communities.

What You'll Do

• Act as the day-to-day communications, customer and social value lead for the SBIM contract and a trusted partner to the client.
• Develop and deliver the contract communications, customer and social value strategies.
• Lead customer-focused communications across planned works, operational activities and key projects.
• Produce high-quality operational updates, briefings, notices, presentations and campaign materials.
• Support incident communications, including fast-turnaround customer messaging and stakeholder briefings.
• Capture, analyse and report on customer feedback and insights to support continuous service improvement.
• Manage customer complaints and ensure responses are professional, timely and customer-focused.
• Work collaboratively with operational, HSQE and support teams to understand customer impact and maximise community engagement opportunities.
• Coordinate and promote social value initiatives across the contract, supporting colleagues to engage with local communities, schools and charitable organisations.
• Manage external suppliers where required, ensuring compliance with Amey brand and accessibility standards.
• Collaborate with the wider Communications and Engagement teams across Transport Infrastructure to share best practice and ensure consistency of approach.

What You'll Bring

Essential

• Experience delivering customer-facing communications within an operational environment.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management experience.
• Experience producing high-quality communications for a range of audiences.
• Confidence working alongside clients, senior leaders and operational teams.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience capturing and analysing customer insight and feedback.
• A calm, proactive and solutions-focused approach.

Desirable

• Experience within highways, infrastructure, transport or public-facing contract environments.
• Knowledge of social value, community engagement or customer experience programmes.
• Experience managing communications during operational incidents or service disruptions.
• Understanding of accessibility requirements and inclusive communications.

Why Join Us?

At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers.

Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews.

Career Growth: Propel your career with clear development and progression opportunities.

Personal Development Opportunities: Access award-winning programmes, mentoring and leadership development opportunities.

Pension: Benefit from a generous pension scheme with company contributions.

Holidays: Enjoy a minimum of 24 days annual leave plus bank holidays, with the option to purchase additional leave.

Flexible Benefits: Tailor your benefits package through options including cycle-to-work schemes, gym memberships and charitable giving.

Exclusive Discounts: Access discounts from leading retailers, healthcare providers and lifestyle brands.

Social Impact: Receive two paid volunteering days each year and support initiatives that make a difference in local communities.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, regardless of background or experience.

As a Disability Confident Leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or require any adjustments during the recruitment process, please contact: Chantal Hayes Senior Recruiter on chantal.hayes@amey.co.uk

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