Title:  Operations Team Leader - Facilities Assistants

We are excited to offer a fantastic opportunity for a Permanent Operations Team Leader – Facilities Assistants based in London

HOURS OF WORK:  Monday to Friday, 37.5 Hours per week

Join our vibrant and inclusive Complex Facilities team, delivering a professional and efficient multi-facilities service to building users and our client. This includes, but is not limited to, mail, porterage, flags, and moves, all in line with the Facilities Management Agreement.

You will work collaboratively as part of a team, supporting colleagues across the Main Building as required. You will engage confidently with building users and clients, maintaining a consistently professional, approachable, and helpful attitude, while contributing to a positive, balanced, and high-performing team environment.

What you will do:

People Leadership

• Lead, motivate and develop a team of Facilities Assistants to deliver a high quality, customer focused service.
• Manage day to day HR matters, including performance, absence and conduct.
• Provide regular coaching, feedback and performance reviews to support individual and team development.
• Ensure appropriate staffing levels are maintained to meet operational demands.
• Promote a culture of continuous improvement, engagement and accountability.
• Ensure all team members complete mandatory training within required timescales.

Helpdesk & Operations

• Oversee helpdesk activity for Distribution Services, ensuring tasks are acknowledged, allocated and completed within agreed service levels (SLAs).
• Monitor progress and ensure timely updates and resolution in line with operational priorities.

Subcontractor Management

• Manage subcontractors delivering service and maintenance activities, ensuring work is completed safely, on time and to the required standards.

Service Delivery

• Work collaboratively with internal teams and contractors to ensure seamless service delivery.
• Ensure the timely and accurate handling of all mail and deliveries in line with contractual and customer requirements.

Health & Safety

• Ensure compliance with Health & Safety procedures, including the application of risk assessments.
• Maintain all departmental equipment to ensure it is safe, compliant and fully operational.

What you will bring:

• Ideally previous experience in a supervisory role
• Strong people skills and people management experience.
• Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.

We welcome applications from a diverse range of candidates.

Important Information: Eligibility Requirement: Due to the nature of the contract, applicants must hold a current British (UK) passport.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
• Gym free membership to the onsite gym service

About Amey

Who we are 
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems. 

What we do 
We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets. 

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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