Title: Infrastructure Technician / Engineer
Requisition ID:
12583
Join Our Team
An opportunity for an infrastructure engineer to join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.
The successful candidate will play a pivotal role in supporting the overall IT network and ensuring the efficient operation of our organization's information technology systems. Working closely with the senior infrastructure and senior IT technician you will be responsible for supporting day-to-day IT operations, implementing IT projects, and providing operational input to enhance the organisation's technological capabilities for a complex physical network and Microsoft Windows environment.
We actively encourage innovation, so this role will include evaluating and integrating new technology/equipment to improve our services
What You Will Do
Operational
- Manage and support critical IT systems, including servers, networks, storage, and virtualisation technologies.
- Implement and maintain robust monitoring systems to ensure maximum uptime of cloud services, systems, and networks.
- Troubleshoot and resolve complex infrastructure issues promptly, using diagnostic tools and liaising with third-party suppliers when necessary.
- Perform regular system maintenance, including patching and updates for both Linux and Windows servers.
- Manage hardware warranties, software licenses, and asset management for IT equipment.
Project Management
- Design and upgrade network infrastructure, including cloud services, to ensure operational stability, robustness, and availability.
- Manage infrastructure projects efficiently and ensure delivery within agreed timelines.
- Collaborate with technical teams and stakeholders to translate architectural designs into operational solutions.
Strategic Planning
- Keep up-to-date with emerging technologies and industry trends to recommend improvements to existing systems.
- Develop and contribute to IT infrastructure policies, including security, disaster recovery, and service provision standards.
- Participate in long-term planning for infrastructure scalability and technology adoption.
Team support
- Provide technical support and guidance to team members and other stakeholders.
- Support 2nd-3rd line Infrastructure support incidents and mitigate problems.
- Foster a culture of continuous learning and improvement within the IT team.
Security and Compliance
- Implement and maintain robust security measures, including analysing threats and embedding security standards.
- Create and maintain disaster recovery plans.
- Ensure compliance with industry regulations and internal security policies.
- Conduct regular security audits and risk assessments of the IT infrastructure
What You Will Bring
- Strong technical knowledge of LAN, WAN and TCP/IP networking environments.
- Experience supporting Microsoft technologies including Active Directory, Group Policy, Hyper-V, Microsoft 365, Azure and Windows Server 2019+.
- Working knowledge of Microsoft SQL Server maintenance and mainstream backup solutions.
- Excellent communication and stakeholder management skills with the ability to work effectively across technical and non-technical teams.
- Proactive, collaborative and adaptable approach with a passion for continuous improvement and innovation.
- Ability to support 2nd and 3rd line infrastructure incidents within a secure operational environment.
Essential Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science or a related discipline.
- Practical experience supporting enterprise IT infrastructure and security best practices.
- Experience maintaining and upgrading complex network and server environments.
Inclusive Hiring
We welcome applications from a diverse range of candidates.
If you have most but not all of these skills and experiences, we encourage you to apply. We may be able to offer development and training to support your growth and career progression with Amey.
Security Clearance
Due to the nature of this role and the customer environment, the successful candidate will be required to obtain and maintain Developed Vetting (DV) Security Clearance.
Existing DV clearance is not required to apply; however, candidates must be eligible and willing to undergo the clearance process. Employment will be subject to successful completion of the required vetting.
Why Join Amey?
At Amey, we work on long-term stable contracts so you can build a long-term career with us. We have been awarded Platinum status by Investors in People, reflecting our commitment to supporting our people throughout every stage of their career. The benefits section is based on the approved wording contained within 2026 New EVP Job Advert Template.docx.
- Competitive Salary with annual review opportunities.
- Career Growth with opportunities to progress into Senior Infrastructure Engineer and wider technical leadership roles.
- Training & Development including professional qualifications, technical certifications and leadership programmes.
- 24 Days Holiday Allowance plus bank holidays and the option to purchase additional leave.
- Generous Pension Scheme with employer contributions.
- Flexible Working Options where operational requirements allow.
- Flexible Benefits Package including a range of lifestyle and wellbeing options.
- Retail & Lifestyle Discounts through our employee benefits platform.
- Two Social Impact Days every year to support volunteering and community initiatives.
- Family Friendly Policies supporting parents and carers.
- Affinity Networks that connect, support and inspire diverse communities across Amey.
About Amey
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect and maintain critical assets and systems. We advise, design, finance, deliver and enhance civic, transport and defence systems. By combining strategic intelligence, engineering, infrastructure finance and operational expertise, we create secure, resilient, compliant and high-value outcomes across the lifecycles of both new and legacy assets.
Diversity, Inclusion and Accessibility
At Amey we continually evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates regardless of race, gender, disability, religion or belief, sexual orientation or age.
We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we are proud to guarantee applicants with a disability an interview where minimum role requirements are met. If you require adjustments or additional support during the recruitment process, please let us know.
Apply Today
We may close this vacancy early if sufficient applications are received, so please apply as soon as possible.
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