Title:  Customer Service Operator

We are excited to offer a fantastic opportunity for a permanent Customer Service Operator to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE). This role will be based on site.  

The standars hours of work are 40 hours per week, Monday - Friday.

In this role, you will support the Sheffield account to deliver effective and efficient customer facing services, by processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will provide first line support for Amey Contracts, employees and partners and be responsible for maintaining client relationships through a quality standard level of customer service.  

What You’ll Do: 

• Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts.
• Answering high volumes of calls within agreed targets for each contract.
• Ensuring excellent levels of customer service and service delivery are maintained and exceeded
• Process calls, e-mail, and web requests via Amey’s chosen software.
• Job ownership of all processed requests through to completion. This will include progress chasing and liaison with client and on-site staff
• Escalating customer requests / queries / complaints as appropriate
• Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints. 
• General Administration tasks that are required for normal functioning and out of scope projects for Customer Services.
• Completion of all shift responsibilities such as: monitoring of web events, e-mail events, and external web applications systems and running of daily/weekly/monthly reports.
• Demonstrate confidence in daily responsibilities and system use to existing and new clients. 

Why Join Us? 

At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team: 

• Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions. 

• Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader 

• Training Opportunities: Unlock your potential with comprehensive training tailored to your growth. 

• Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs. 

• Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. 

• Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. 

• Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. 

• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. 

• Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. 

What You’ll Bring: 

• English & Mathematics GCSE’s (or equivalent)
• The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative
• Exceptional organisational skills particularly in time and diary management
• The ability to handle diverse workloads
• Ability to understand complex schedules, with a logical, methodological approach. 

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. 

Application Guidance 

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. 

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.