Title:  Continuous Improvement Manager

We are excited to offer a fantastic opportunity for a Continuous Improvement Manager to Join our National Highways Account - This role will be based remotely with occasional travel to our National Highways sites.

The salary is dependent on experience 

The hours of work will be 37.5 hours per week (Monday – Friday)

The Continuous Improvement (CI) Manager is responsible for driving and delivering continuous improvement initiatives across the National Highways Account. The role focuses on embedding a culture of process excellence, implementing Business Process Management (BPM) frameworks, and ensuring stakeholder engagement to achieve measurable improvements in efficiency, quality, and customer satisfaction. The role involves working closely with department leads and the continuous improvement team, interacting with Systems/IT professionals, and the BI Reporting team to deliver value and tracking improvement benefits in our services.

The role plays a key part in delivery of change/improvements initiatives and projects across National Highways aligned with appropriate tracking methods conforming to Amey approved project standards.

What you will do:

• Identify, design, and implement CI projects that enhance operational performance and customer experience. Take the lead role in all aspects of the project lifecycle.
• Deliver a monthly project update on all inflight projects/CI improvement initiatives to the CI Champion Board flagging risks, issues, and decisions for prioritisation.
• Ensuring all projects / improvements have a detailed project plan supported by high level milestones to enable measuring project progress to plan
• Ensuring all projects / improvements have the right level of project collateral in place
• Set up, facilitate, host, and carry out administration tasks of the CI Champion Board (included by not limited to; meeting summary (minutes), actions and ensuring any follow up support following CICB where it’s been noted during the session.
• Identify risks and issues related to CI projects and implement mitigation strategies.
• Own and manage the plan for all agreed improvement activities assigned to workstack.
• Engage with internal and external stakeholders to understand requirements, manage expectations, and ensure alignment with business objectives.
• Monitor and report on improvement outcomes, ensuring benefits are realised and documented.
• Cross-Functional Collaboration - Work closely with other departments both internally within the National Highways and externally to understand their project needs and provide support. Translate business requirements into actionable tasks and projects.
• Use data analysis to identify improvement opportunities and present findings to non-technical audiences.
• Coach and train CI and BI champions on the account
• Drive a CI culture through the SMT and broader operational teams
• Manage and implement the end to end Business Process Management (BPM) framework across all National Highways functions.
• Develop and support the maintenance of process catalogues across all functions in National Highways ensuring there is a direct linkage to the account.
• Manage and implement the end to end Business Process Management (BPM) framework across all National Highways functions.
• Develop and support the maintenance of process catalogues across all functions in National Highways ensuring there is a direct linkage to the account.

What you will bring:

•         Desired: Degree-level education

•         Desired: Recognised CI/Process Improvement qualification (Lean, Six Sigma, BPM)

•         Desired: Project/change management certification (PRINCE2, Agile)

•         Ability to work in a fast-paced environment and manage multiple projects simultaneously.

•         Strong communication skills, both written and verbal, with the ability to present insights to non- technical audiences.

•         Delivery / outcome focused

•         Takes personal accountability and ownership

•         Track record of delivering projects successfully

•         Ability to analyse complex processes and simplify into actionable improvements

•         Ability to influence and collaborate across functions

This role will require a BPSS Security Clearance .

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions

• Career Growth: Shine in your career with advancement opportunities

• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.

• Holidays - Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.

• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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