Title:  Operational Control Manager

We have a fantastic opportunity for a permanent Operational Control Manager to join our team in Area 10 at Bolton - De Havilland Way

We are looking for an experienced Operational Control Manager to lead and develop our Operational Controllers within the Regional Operations Centre (ROC). This is a critical leadership position ensuring the safe, efficient, and effective coordination of real-time operational activities across the network.

You will be responsible for team performance, operational compliance, and ensuring our Controllers have the right tools, capability, and oversight to deliver a high‑quality service 24/7.

The standard hours of work are 45 per week, Monday – Friday, rotating days and nights.

What You’ll Do:

•  Lead, manage and motivate the Operational Controller team to deliver a consistent, reliable operational control function.
• Provide operational resilience as the 5th Controller, including covering sickness, unplanned absences and shortfalls to ensure the ROC remains safely and fully staffed at all times.
• Oversee real-time network operations, ensuring all incidents, events and planned activities are monitored, escalated and recorded appropriately.
• Ensure adherence to operational standards, processes, and regulatory requirements.
• Drive a performance culture, using data, KPIs and regular feedback to continuously improve outputs.
• Act as the senior point of escalation for operational issues requiring leadership intervention or multi-agency coordination.
• Ensure the ROC operates efficiently, maintaining staffing coverage, capability levels, and operational readiness.
• Support incident management activities, providing decision-making, guidance, and coordination as required.
• Work collaboratively with internal teams, emergency services, contractors, and network partners to ensure clear, timely communication.
• Lead on coaching, training, and development to build a high-performing control room team.
• Contribute to operational planning, process optimisation, and service improvement initiatives.

Why Join Us?

At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:

• Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Career Growth: Propel your career with clear, dynamic advancement opportunities to roles
• Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
• Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
• Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
• Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
• Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

What You’ll Bring:

• Proven leadership experience within a control room, operational, network, emergency services or 24/7 environment.
• Strong situational awareness and calm, clear decision-making under pressure.
• Experience managing teams, developing talent and driving high performance.
• A structured, process-led approach to operational management and continuous improvement.
• Confidence working with operational systems, data and technology.

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.

Application Guidance

At Amey, we value a culture ff diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to Kayla Caruth, our recruiter for this role, at kayla.caruth@amey.co.uk

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