IT Analyst

Your New Role:

We have a fantastic opportunity for an IT Analyst to join Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London. This is a permanent, Full-time role.

The purpose of the role is to work as part of a dedicated on-site team, providing system administration and 1st/2nd line support for a complex physical network and Microsoft Windows environment.

We actively encourage innovation, so this role will include evaluating and integrating new technology/equipment to improve our services.  Whilst a current security clearance isn’t a pre-requisite, you will be required to obtain and then retain DV clearance. 

Keys skills required include excellent customer service, PC hardware and Microsoft software trouble shooting experience.

The standard hours of work are based on 37.5 hours, Monday – Friday.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them with flexible work patterns. 

You will be responsible for:

• Set up and manage user accounts, including password resets and profile configurations, while maintaining accurate documentation.
• Log, prioritize, and respond to support tickets within agreed SLA time limits across multiple channels (phone, email, in-person, and remote).
• Troubleshoot and resolve hardware and software issues for workstations, printers, and other IT equipment.
• Install, configure, and support workstation software and hardware, ensuring optimal performance.
• Maintain an inventory of all IT assets and manage their lifecycle from procurement to disposal.
• Create user-friendly guides and FAQs for common technical issues to enhance staff training and support.
• Contribute to the development and maintenance of internal knowledge bases and documentation of support processes.
• Provide guidance and training to staff on effective use of software and hardware.
• Administration and troubleshooting of CAFM system

We want to hear from you if you have:

• Right to work in the UK:
  • Security Clearance (SC) is required for the position.

• Customer Service:
  • Experience in explaining technical concepts to non-technical users
  • Demonstrated ability to remain calm and professional under pressure
• Windows Operating Systems:
  • Experience deploying and maintaining Windows 10 and Windows 11 workstations
  • Proficiency in troubleshooting common Windows issues
• Help Desk Software
  • Familiarity with ticketing systems (e.g. Manage Engine Service Desk)
  • Experience in prioritizing and escalating tickets based on severity and SLAs
• Remote Support Tools:
  • Expertise in using SCCM for remote desktop support.
  • Experience with remote assistance features in Windows
• Active Directory:
  • Experience with user account management, permissions, and security groups
  • Experience in troubleshooting login and access issues
• Hardware Troubleshooting:
  • Diagnosing and replacing faulty hardware components (e.g., hard drives, RAM, power supplies)
  • Setting up and configuring peripherals like printers and scanners
• Software Troubleshooting:
  • Resolving software conflicts and compatibility issues
  • Installing, updating, and patching applications
• Network Basics:
  • Ability to troubleshoot basic connectivity issues

What we can offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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