Title:  Customer Service Operator

We are excited to offer a fantastic opportunity for a Permanent Customer Service Advisor to be based onsite in Central London.

The salary is £26,250.00 increasing as training modules are completed, with the potential to earn an additional £2,500 once all training is finished.

HOURS OF WORK:  36.25 Per Week. You will be required to work on a rota basis between 07:30 and 18:00 Monday-Friday

Join our vibrant, inclusive community in Complex Facilities working on the MOD Defence.  

You will play a pivotal front-of-house role, acting as the welcoming face of our organisation. In this position, you’ll ensure seamless operations for both visitors and staff by expertly managing facilities, coordinating calls and bookings, and responding swiftly to urgent building needs. Success in this role relies on your outstanding interpersonal skills, adaptability, and unwavering commitment to delivering the highest standards of service and security.

Enjoy exclusive staff perks that make your workday even better:
Step into a workplace where your wellbeing is valued—take advantage of our on-site restaurant, offering delicious meals at a reduced cost for all staff, and stay active with complimentary access to our fully equipped gym, available to everyone working in the building. These benefits are designed to help you thrive both professionally and personally, making every day more rewarding.

What you will do:

• Ensuring smooth operations for visitors and staff alike.
• Deliver a warm, professional reception service, greeting visitors and providing expert advice about our facilities.
• Handle incoming calls with confidence, prioritising requests and directing them to the right service provider to keep everything running smoothly.
• Manage meeting room bookings and key collection, ensuring spaces are used efficiently for meetings, functions, and events.
• Orchestrate bookings for conferences and exhibitions, helping customers achieve their objectives in a dynamic environment.

What you will bring:

• Proven experience delivering exceptional customer service or reception/concierge support in a high-profile, fast-paced environment.
• A natural ability to turn challenges into positive experiences, confidently handling difficult situations with empathy and professionalism.
• The composure to remain calm and solutions-focused, even when the pressure is on.
• A flexible, can-do attitude and a readiness to embrace change—no two days are ever the same here!

We welcome applications from a diverse range of candidates.

The successful Candidate needs to obtain Security Clearance. To obtain clearance you’re required to be a UK permanent resident for the last 5 years.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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