Customer Service Advisor

Your New Role:

The Customer Service Advisor role is seen as crucial to the overall success of the Front of House operation in this contract. The Customer Service Advisor’s role will, over time, encompass all of the Front of House services by successfully completing multiskilling training provided which includes a financial incentive on completion of each module.

The standard hours of work are 36.25 Per Week. Staff are required to work on a rota basis between 07:30 and 18:00 Monday-Friday.

You will be responsible for:

• Provision of an efficient reception service, welcoming visitors to the Building and providing advice and information regarding the range and levels of facilities within the building
• Answering calls from building users, categorise the calls in accordance to the priority and contract and to forward to the appropriate service provider
• To follow up all urgent, H&S and security tasks and to ensure satisfactory completion
• Taking calls to book meeting rooms, functions, conferences and exhibitions. Ensuring that all spaces are efficiently and effectively used to meet the customer’s requirements and achieve their objectives
• Management of issue/collection of meeting room keys and monitoring meeting room use

We want to hear from you if you have:

• Experience in Customer Services and/or reception, concierge within a high-profile environment
• Excellent customer service skills and smart appearance
• Team player but with the ability to work on own initiative and also being able to work in a team
• Flexible attitude to a changing environment
• Able to communicate at all levels
• Friendly and tactful personality
• Being able to handle difficult situations and the ability to remain calm under pressure
• Good timekeeping

The successful Candidate needs to obtain Security Clearance. To obtain clearance you’re required to be a UK permanent resident for the last 5 years

What we offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Social Impact Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining, and transforming the nation’s strategic assets.

• Our 11,000 people are behind the critical services the country relies on every day.

• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take look at Amey

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role.  

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today – We are excited to hear from you!

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