Title:  Facilities & Service Coordination Officer

We are excited to offer a fantastic opportunity for a Facilities & Service Coordination Officer to join our team in Sheffield. This role will be based on site from our Olive Grove depot (S2 3GE).

This role is on a 9-month fixed term contract to cover maternity leave. The standard hours of work are 40 per week, Monday - Friday.

In this role, you will support the Sheffield account, by providing a central point of contact for all incoming service requests, monitoring and responding to critical incidents, coordinating permit processes, liaising with internal teams and external utilities, and ensuring professional front-of-house reception services for visitors and callers. 

What you'll do:

• Greet and assist visitors in a professional and welcoming manner.
• Manage the reception area, ensuring it is presentable at all times.
• Handle incoming calls from ISUs, emergency services, utilities, and the public, directing them appropriately.
• Provide accurate information and ensure queries are resolved or escalated.
• Log service requests accurately via Confirm or other internal systems.
• Triage requests to determine appropriate resolution steps or escalation routes.
• Identify and escalate hazards to relevant utilities or internal departments promptly- including s81s
• Follow defined process maps for urgent issues and Category 1 incidents.
• Monitor dashboards for incoming urgent requests and high-priority alerts.
• Ensure all notifications are actioned in line with established workflows.
• Submit new permit requests and follow through the approval process.
• Modify, extend, or close permits as required.
• Check permit statuses and update stakeholders accordingly.
• Liaise with utility companies to obtain safe dig plans within required timeframes.
• Perform general administrative duties to support operations.
• Communicate effectively with internal teams and external stakeholders.
• Maintain accurate records, files, and documentation.
• Assist with any other critical but undocumented operational tasks.

Why Join Us?

At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:

® Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.

® Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like a Highways Team Leader and Supervisor

® Training Opportunities: Unlock your potential with comprehensive training, including fully funded HGV licence training, tailored to your growth.

® Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.

® Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.

® Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.

® Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.

® Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.

® Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

What you'll bring:

• Strong organisational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities under time pressure.
• Proficient in Microsoft Office, including OneNote and Excel.
• Proficient in use of Confirm
• Calm and professional manner in handling urgent situations.
• Strong interpersonal skills for both public-facing and internal liaison.

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to our recruiter for this role, at jessica.patel1@amey.co.uk

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