Title:  Field Service Manager

We are excited to offer a fantastic opportunity for a Permanent Field Service Manager to deliver the MOD’s Project MITER, offering hybrid working with the role being based between home and our location in Ripon, covering North Yorkshire and Humberside

HOURS OF WORK: 37.5 Hours per week

Join our vibrant, inclusive community in Complex Facilities responsible for a fleet of military earthmovers, mobile cranes, HGVs and mechanical handling equipment to ensure total delivery of an integrated service solution managing the repair and maintenance of equipment located in associated service centres and customer locations along with van-based engineering resource in the area of operation. The role also includes the management of an engineering team, including their development, performance, safety and adherence to process, legislative and continual improvement.

The position of Field Service Manager is integral to delivering a consistent service and managing engineers’ productivity and effectiveness in a centralised business model.

What you will do:

• In conjunction with the MITER Service Centre (MSC based in Abingdon, Oxfordshire) and, where applicable, other regional service centres, manage, control and plan engineering resources to ensure adequate service cover to deliver the equipment availability requirements of MITER in accordance with our KPIs and customer needs.
• Ensure adequate and appropriate engineering resource is available to provide the MITER service during normal working hours and at all other times throughout the calendar year, including weekend cover, as required. 
• Ensure all maintenance tasks are completed within the contractual timeframes and KPI requirements, including managing and minimizing Work In Progress (WIP) at all times.
• Working with MSC to resolve rectification issues and complaints arising out of repairs, customer issues and Performance Improvement Opportunity reports.
• Ensure high quality, consistent customer service is delivered to all customers, with regular meetings with all relevant stakeholders across MOD and the user community.
• Regularly review management information to identify and optimise areas where margin improvements, cost savings and engineer efficiencies could be found.
• Support and assist team members by identifying training requirements, performance issues and demonstrating where improvements can be achieved.
• To have full accountability of all aspects of the productivity, commercial and operational performance to achieve or surpass business targets/objectives.
• To improve communication between engineers and core business departments to ensure that all colleagues feel part of the One MITER Team and through regular communication are aware of the business objectives, individual and team performance and customer issues.
• To employ effective people management skills to manage the engineering team to coordinate objectives and tasks to ensure the ongoing improvement of the team’s performance within the region.
• To maintain discipline and handle disciplinary matters, as and when they arise, in line with Company Procedure and best practice.
• Observe and comply with all Company policies, including but not limited to, Health and Safety, Car Policy, Ethics Policy, Company Expense Policy, IT User policy and all policies and appendices within the Contract of Employment.
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
• To ensure that all quotes raised to cover the cost to rectify all non fair wear and tear repairs are prepared in accordance with the agreed procedures and submitted for approval and execution within the agreed timelines and to the required KPI standard.

What you will bring:

• Previous experience of managing dispersed engineering resource
• Good levels of people management skills, having demonstrated an ability to work in a team and have a desire to promote customer service excellence
• Excellent communicator to internal and external groups
• Previous experience of the production and interpretation of performance data
• Solutions based approach to dealing with issues raised
• Understanding of and application of H&S requirements
• Demonstrate a high level of commercial/financial awareness
• Experience of facilitating customer facing KPI performance reviews
• Current clean Driving licence

We welcome applications from a diverse range of candidates.

You will be required to undergo and retain security clearance, which is essential for performing the duties of this role.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions plus Car
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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