Title:  Business Support Manager

We are excited to offer a fantastic opportunity for a Permanent Business Support Manager to Join our Scotland School account.

This position is on site based in our Amey head office in Paisley, 33-35 McFarlane Street, Paisley, PA3 1SA.

37.5 Hours Per week (Shift Pattern 08:30am to 16:30pm Monday to Friday)

The Business Support Manager will be responsible for managing the administrative function for the Operational PFI Contracts, whilst also overseeing day-to-day office operations. This role is pivotal in ensuring the smooth running of administrative processes, supporting operational teams, and maintaining a professional and efficient office environment.

The individual will act as a key point of contact for both internal and external stakeholders and will play a critical role in driving efficiencies and accountability across the administrative function.

The successful candidate will manage a team of three administrators, hit the ground running, and possess excellent communication and people management skills.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.

What you will do:

• Line manager to the Business Support Team, which consists of 3 administrators, each aligned to a specific contract.
• Coordinate and delegate administrative tasks across the team to ensure timely and accurate delivery.
• Act as an escalation point for the operations team regarding administrative issues.
• Attend Stage 2 meetings, act as note taker for the Operations Director, log concerns, and ensure appropriate follow-up actions are communicated.
• Aligned with a smaller contract to support with general day to day administration tasks such as:
• Payroll - Overtime data entry – Handling payroll queries
• HR – Absence Management – Coordinating Meetings
• Lifecycle notification support – Coordination of FM Helpdesk tasks
• Stock ordering and product sourcing
• Ad-hoc operational requests

Office Management

• Oversee the running of the main reception desk, ensuring staff and visitors are welcomed professionally.
• Manage meeting room booking systems and ensure availability and readiness.
• Lead Health & Safety responsibilities including fire warden duties, fire drills, and first aid coordination.
• Act as the first point of contact for all office-related issues and resolve queries promptly.
• Coordinate ad-hoc office support tasks such as booking lunches, arranging repairs, and liaising with contractors.
• Manage office stock levels and IT support coordination.
• Oversee car park usage, ensuring staff compliance and availability for client/customer visitors.

Operational Support & Reporting

• Maintain oversight of administrative KPIs and drive performance improvements.
• Ensure accurate documentation and reporting of operational concerns and administrative outputs.
• Support account managers with meeting preparation and minute-taking.
• Identify and implement efficiency improvements to reduce overtime, temporary staffing, and absence-related costs.
• Provide support to the Operations Director in relation to coordinating meetings, booking travel and any other general administrative tasks that may require support.

What you will bring:

Essential:

• Proven experience in administrative or business support leadership
• Strong organisational and coordination skills
• Excellent communication and interpersonal abilities
• Ability to manage competing priorities and work under pressure
• Proficient in Microsoft Office and general IT systems
• Experience in office management and H&S responsibilities

Desirable:

• Experience in facilities or contract support environments
• Knowledge of KPI tracking and performance management
• Minute-taking and meeting support experience

We welcome applications from a diverse range of candidates.

If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities to roles like Cleaning Manager/Facilities Manager.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.

• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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