Highways Operational Controller/ Scheduler

We are excited to offer a fantastic opportunity for a Permanent Operational Controller/Scheduler to join our dynamic Trafford team at our Trafford Depot in Manchester, (M23 9LF). This role will be carried out onsite.

This position offers a competitive salary and the standard weekly hours are 37.5 hours.

In this role, you will support the Trafford Account by performing all aspects of planning and scheduling activities in accordance with established policies, processes, and systems, thereby ensuring efficient and effective service delivery and the achievement of all client contractual requirements.

As an Operational Controller/Scheduler, you will play a critical role in managing all planning and scheduling activities for the Trafford Account. Your meticulous attention to detail will ensure that all orders are processed seamlessly from receipt to closure, maintaining compliance and accurate record-keeping. By coordinating with operational teams and managing schedules to meet service level agreements, you will contribute directly to Amey's operational excellence and customer satisfaction. Your efforts will support the effective delivery of services and enhance the operational environment, driving efficiency and client fulfilment.

The OCR team is the support hub for the Trafford contract. The overall team is managed by the OCR Manager and supervised by a Customer Service Manager. The team consists of 4 Operational Schedulers who plan, and schedule works for environmental, highways and street lighting works and 5 Administrators who are responsible for managing all customer and councillor contacts.

What You’ll Do:

• Ensure all orders are efficiently managed from receipt through to closure.
• Review, validate, and prepare all work orders received to ensure compliance and accurate storage in the appropriate system.
• Coordinate with the Operational Teams and assist in organising all associated equipment and materials.
• Plan and schedule all work orders in accordance with the Work Programme Definition, monitoring and managing schedules to achieve Service Level Agreements.
• Liaise professionally and efficiently with the Operational Teams, maintaining all system data and ensuring alignment and effective management of records.
• Provide support to all Customer enquiries and complaints, ensuring effective commercial completion and Client invoicing.
• Monitor systems to ensure all work orders are raised correctly and received in the appropriate systems such as Whitespace or Confirm.
• Coordinate all on-site requirements including plant, materials, traffic management, and vehicles, ensuring compliance with Streetworks Notices and Permits.
• Review and plan the work for Operational Delivery, issuing schedules to Operations and liaising with Supervisors and Technicians to amend and agree on the defined schedule.
• Monitor and manage the work programme daily, ensuring works are completed as planned or escalated as needed, and maintaining all data records accurately.

Why Join Us?

At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:

• Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader, or Supervisor.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth.
• Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
• Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
• Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
• Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

What You’ll Bring:

• Education to GSCE level or equivalent.
• Good verbal and written communication skills.
• Competent with Customer Relationship Management Systems and Microsoft applications.
• Familiar with the Contract Operational / Work Order process and systems.

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to Kayla. Caruth our recruiter for this role, at kayla.caruth@amey.co.uk