Title: Customer Service Operator
We are excited to offer a fantastic opportunity for a Permanent Customer Service Operator to join our dynamic Trafford team at our Tatton House Depot in Manchester, (M23 9LF). This role is a hybrid role with up to two days working from home.
This position offers a competitive salary and overtime.
In this role, you will support the Trafford account to deliver effective and efficient customer service, by resolving customer/councillor requests, queries & complaints. You will provide first line support to all operational teams, ensuring all responses adhere to a quality standard level of customer service.
This role offers you the unique opportunity to always provide excellent customer service and upholding Amey’s values.
What You’ll Do:
- Manage customer queries, requests, and complaints from customers and local councillors.
- Process calls, emails, and web requests via Amey’s software, ensuring job ownership until completion.
- Escalate customer requests as needed and understand contract response times and Service Level Agreements.
- Monitor and jeopardy manage all potential customer impacting issues, highlighting any areas which may adversely impact customer perception.
- Perform general administrative tasks, including running reports.
- Provide training to new employees and assist in creating performance reports for the Customer Services Manager.
Why Join Us?
At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:
- Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader
- Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
- Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
- Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
- Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What You’ll Bring:
- English & Mathematics GCSE’s
- Bringing a collaborative, positive approach that aligns with our goals and values.
- Leveraging your expertise in communication and interpersonal skills to drive results.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to Kayla Caruth, our recruiter for this role, at kayla.caruth@amey.co.uk
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