Customer Service Operator

Your New Role

We have a fantastic opportunity for a Customer Service Operator to join our Customer Services Team in Liverpool. This is a full time, permanent role that offers Hybrid working.

The purpose of the role is to be responsible for the recording, monitoring and maintaining of all regulatory client information and supplying this information to the customer service manager and client.

The standard hours of work are based on 37.5 hours per week.

You will be responsible for:

• Recording, monitoring and maintaining all customer performance and satisfaction results/surveys. 
• Accessing and collating DDA data for sensitive and vulnerable customers.
• Maintaining and monitoring 100% compliance with supply interruption forms.
• Recording and implementing, GSS payments generated by our works.
• Monitoring, recording and assisting with the investigation and resolution of complaint letters
• Assisting the Customer Service Manager with the investigation of high level complaints.
• Assisting in developing members of staff in all aspects of customer care.
• Managing/maintaining customer relationships/expectations at all levels.
• Producing and Maintaining customer information packs
• Building long term relationships with the supply chain and external clients
• Driving innovation and efficiencies to provide best values for the client
• Ensuring daily CRC reports are monitored / checked reporting any new customer issues to the appropriate CLO for action
• Assisting with the resolution of customer response complaints (CRC), providing feedback on resolution
• Producing and maintaining operative call out lists for in-hours and out of hours call out
• Identifying and escalating any concerns that could lead to wide scale customer or environmental impact
• Acting as a point of contact for all operational staff customer administration requirements.

We want to hear from you if you have:

• Experience in a similar role Customer Service/administration
• Proficient in MS applications including Excel, Outlook and Teams
• Flexible in your approach
• Approachable with good communication skills
• Highly organised with the ability to maintain high standard
• Ability to work towards deadlines
• Professional telephone manner

What we can offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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