Title:  Customer Service Operator

We are excited to offer a fantastic opportunity for a Permanent Customer Service Operator in Speke, Liverpool.

The salary is £25,100.00

HOURS OF WORK 37.5 - Monday to Friday

Join our vibrant, inclusive community in Fleet & Plant providing efficient and effective administration relating to the provision of vehicles and services provided by the Fleet & Plant business through the short-term hire desk. Delivering solutions through providing a professional service.

What you will do:

• Working in a fast-paced vehicle rental environment, dealing with customers that work across multiple industries.
• Liaise with stakeholders from across the Amey business to provide advice and information on different vehicle types (from cars to highly specialist assets), to correctly determine the vehicles that are needed to meet the end-user’s operational requirements.
• Accurately, and clearly, relay the end-user requirements (vehicle specification, dates of requirements, locations, etc) to supply chain partners, and identify the most appropriate provider.
• Confirm bookings for short term hire services with the end-user, and the supply chain, using supplier portals when required.
• Understand, and clearly articulate, the requirements of key Amey Policies, including the Safety Critical Plant Policy, and the Service, Maintenance & Repair Policy.
• Review vehicle compliance paperwork, as and when required, ensuring that all legislative requirements / Amey Policies, are adhered to by the vehicle suppliers. Identify potential areas of legal non-compliance, and challenge / escalate as required.
• Ensure paperwork for Safety Critical Plant is submitted to Amey’s Fleet Management Partner to enable the compliance of the vehicles to be managed correctly.
• Take the lead, when required, on contract mobilisations / demobilisations. Working under own initiative to liaise with end-users to identify and source all necessary vehicles to meet complex operational requirements, developing a mobilisation plan and ensuring delivery against the plan – usually working under pressure, against strict deadlines for service delivery.
• Generate and analyse reports for data accuracy making sure payments to suppliers are correct and vehicles are correctly on the Motor Insurance Database.

What you will bring:

• Communication style needs to be clear, particularly when discussing vehicle requirements, and should reflect the Amey values.
• Demonstrate outstanding time management skills for completion of tasks.
• Prioritise and allocate work in the best interests of the department.
• Ability to produce reports and analyse where applicable.
• Competent user of Microsoft Office particularly Excel.

We welcome applications from a diverse range of candidates.

If you have most but not all these skills and experiences, we encourage you to apply, as we may be able to offer development or training to support you.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities to roles like Team Leader.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.

• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.

Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.

Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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