Continuous Improvement (CI) Coach

Your New Role:

We have a fantastic opportunity for a Continuous Improvement (CI) Coach to join our front-line teams, including supply chains and National Accommodation Management Service (NAMS) representatives to positively impact performance levels and improve customer satisfaction in the housing environment. CI Coaches will be embedded within the region to ensure all staff are supported to improve at the operational level. This post is remote with extensive travel covering a large area of the contract. Driving License Essential.

CI Coaches plays an important part in being a positive ambassador for Amey with Service Families, stakeholder groups and the community.

The standard hours of work are 37.5

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you. 

You will be responsible for:

• Liaising with senior leaders, operations managers, supply chain representatives and other operational business support staff to design and deliver best-practice. (Travel will be required to potentially multiple sites as well overnight stays)
• Building strong, long lasting relationships with operational and supply chain representatives
• Ensuring your project deliverables are up to a high standard and delivered within agreed timeframes with management
• Effectively utilise lean six sigma tools such as A3, root cause analysis, Gemba, Implementation planning through to sustainment
• Designing and documenting current state business processes capturing key detail on ‘as is’ way of working through to future state mapping that align with agreed organisational goals
• Proactively identifying continuous improvement opportunities and achieving business specific goals and benefits
• Coaching and developing business areas in the use of lean methodologies and tools embedding a true culture of continuous improvement.
• Using the full power of the available analysis and feedback, provide advice, insights, and training to drive innovation and improve performance activities throughout the region.
• Help shape the culture and processes required for innovation to succeed and flourish.
• Identify cost saving and performance enhancing ideas & projects via best practice. Design and implement new processes and procedures to improve time, cost and or performance.
• Use data analysis to ensure that any change to a process has a positive impact.
• Identify issues, trends and behaviours that negatively impact performance or may result in unforeseen consequences.
• Assist with the collection of appropriate data to enable effective analysis of cost, performance, and risk to support informed decision making by Amey and the Defence Infrastructure Organisation (DIO)..

What makes this role unique is you will develop and maintain effective collaborative relationships with Amey Operational Managers, Performance Analysts and NAMS staff as well as Supply Chain and DIO staff.

We want to hear from you if you have:

• 2 - 3 years of Lean / Operational excellence / Continuous Improvement / Process excellence experience
• Proven background in delivering change within organisations through improving processes utilising lean methodologies
• Leading projects across multiple business areas
• Design and document current state & future state mapping working with business area SME’s, operations managers and supply chain representatives
• Conduct thorough data analysis of current business performance to identify trends, gap analysis, inefficiencies and areas for improvement
• Robust analytical toolkit
• Comfortable handling and interpreting complex data to make informed and impactful decisions
• Strong interpersonal skills, ability to present findings and projects initiatives to stakeholders and senior management when required
• Engaging style, great and passionate communicator
• Proficient in the use of MS Excel (graphical analysis, pivot tables, VLOOKUP) / MS PowerPoint and MS word
• Experience in driving change in an operational environment and knowledge of working within a B to B and B to C customer focused environment
• Previous experience as a Coach and Mentor to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed.
• ILM Level Three Award in Coaching and Mentoring qualification or equivalent or  relevant experience would be desirable.
• Lean 6 Sigma or equivalent qualification support by experience in an operational environment, desirable

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
• Company Car 

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.

• Our 11,000 people are behind the critical services the country relies on every day.

• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. 

• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at Amey

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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