Operations Manager

Your new role:

We have a fantastic opportunity for a Permanent Operations Manager to join our Edinburgh school’s account.

This role offers a hybrid work arrangement, with 70% of the time required to be on-site.

The successful candidate should have a background in Facilities Management (FM) with at least 6 months of experience and, ideally, possess a qualification from the Institute of Workplace and Facilities Management (IWFM).

Key responsibilities include delivering all operations safely and in accordance with service specifications, managing and maintaining statutory compliance, and serving as the point of contact for school management on all facilities-related matters.

The role involves overseeing approximately 50 direct reports and managing facilities for one high school, one special school, and four primary schools. The successful candidate must demonstrate a resilient mindset, a positive attitude, and excellent organisational skills.

Additionally, they should be adept at handling multiple tasks simultaneously, possess strong communication skills, and have a proactive approach to problem-solving.

The standard hours of work are - 37.5 hours per week.

Every day our people help create high-quality learning environments - ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications.

We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

• Manage operational performance in accordance with service level agreement.
• Managing relationships with Customers to achieve high levels of customer satisfaction.
• Be the point of escalation in respect of all customer issues.
• Attend monthly meetings with school business managers and client.
• Responsible for the delivery of revenue targets through effective budget management.
• Manage service delivery to ensure all KPIs are met.
• Manage supply chain to ensure works are carried out on time and in budget.
• Direct Line management for team of caretakers & cleaning staff. Approx 50
• Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc.
• Carry out monthly compliance audits in both Hard FM and Cleaning.

We want to hear from you if you have:

• Operations Management experience and KPI delivery is essential.

• 6 months+ FM Experience and Knowledge is essential for this role.
• Experience in the development and implementation of Service Delivery Plans, policies, procedures/process.
• Managing and maintaining statutory compliance is essential
• Knowledge of legal/regulatory requirements relating to premises Health and Safety support services.
• Excellent planning and organisational skills are required.
• Ability to develop and maintain productive working relationships with all stakeholders.
• Must be proficient in creating and executing policies, as well as establishing and managing operational systems and procedures.
• Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources.
• Capability to effectively handle task priorities within a dynamically evolving setting.
• Must have Excellent IT skills, including the use of CAFM system and Microsoft office.

Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment in every aspect of their work. You will be required to undergo our enhanced PVG check before commencing employment – please let us know upfront on any queries should you have any.

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
• Company Car / Car allowance.

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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