Title: Customer & Community Engagement Void/Officer
We are excited to offer a fantastic opportunity for a Permanent Hybrid Customer & Community Engagement/Void Officer to join our Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS) covering Woodbridge and Wattisham, Suffolk. Driving License is Essential
The standard hours of work are 37.5 hours per week Monday-Friday
Join our vibrant, inclusive community and play an important part in Amey in being a positive ambassador for Amey with families, stakeholder groups and the Community. Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities. The Void Officer element means you will ensure allocated properties are prepared to Move in specification. You will also conduct regularly inspections of your void stock. Strong communication and organisational skills are essential for successful management.
What you will do:
- Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
- Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
- Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
- Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
- Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
- Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard
What you will bring:
- A strong customer service background and can think on your feet.
- The ability to apply logic, understanding and empathy when supporting our families.
- A strong desire to not only help the families we support but look for ideas to enhance their communities and homes.
- Experience of managing properties through the occupancy cycle to include:
- Management of operational delivery of Housing Specific Task Schedule
- Collaborating with Supply Chains to achieve KPIs
- Negotiating and influencing stakeholders to agree property requirements.
- Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
- Chartered Institute of Housing L3 Certificate or equivalent
- Management level qualification in H&S and Environment (e.g. SMSTS)
We welcome applications from a diverse range of candidates.
Why join Amey?
At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.
Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.
- Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
- Career Growth: Shine in your career with advancement opportunities to roles like Void Manager.
- Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
- Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Pension - Generous pension scheme, with extra contributions from Amey
- Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
- Family friendly policies for new parents or if you provide care for a dependant
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
About Amey:
We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities.
Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.
Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.
To find out more visit our website amey.co.uk/careers
Application Guidance and Diversity & Inclusion
At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.
As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Apply today
***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***
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