Resource Coordinator

You New Role:

We have a fantastic opportunity for an Resource Coordinator (RC) working in to the Regional Service Centre onsite at Catterick Garrison, North Yorkshire. The RC will utilise excellent customer service skills to enable first-time fixes, complaint resolution, and resource coordination.

Using the CAFM (Computer Aided Facilities Management) system, the RC will check incoming response maintenance tasks from our industry partner, Pinnacle, analysing and reporting diagnosis accuracy to inform improvements.

Liaising with our supply chain partners, RCs will ensure resource is fully informed and available to optimise opportunities for first-time fix.

Working closely with operational departments, RCs will provide all the necessary information to guide decisions on changes to resource levels in the system.

The standard hours of work are 37.5 per week.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them.

You will be responsible for:

• Liaise with Supply Chain engineers to confirm availability of appointments when booking follow on work with families.
• Adhere to Security and Fraud prevention policies, processes, and systems.
• Ensure all tasks are accurately recorded and highlight areas for improvement.
• Monitor and work with supply chain to ensure resource levels are as required to meet appointment demand and assist with forecasting.
• Ensure compliance with GDPR Regulations and Comply with the Organisation's Equality Policy.
• Responsible for ensuring H&S standards are achieved across the contract.
• Use the CAFM and analysis tools to highlight where parts are unavailable to inform management where improvements to stock levels can be made.
• Process all returned works within SLA, taking appropriate action, and owning the task through to completion.
• Identify and raise remedial tasks following planned preventative maintenance works.
• Monitor the schedule in real time and look ahead, moving appointments where required to ensure KPI’s are adhered to and escalating through the appropriate channels where issues arise in resource levels.
• Regular communication with service families, keeping them informed of progress of works particularly where complex cases identified.
• One in 14-18 weeks on call, taking emergency out of hours calls and coordinating engineers to attend.
   

What makes this role unique is as an RC the role is instrumental to operational delivery and putting our service families first.

We want to hear from you if you have/are:

• Available to work shifts during the week and work on call out of hours, on a rotating schedule covering a 24/7 service. This will include a mixture of nights and weekends.
• Educated to NVQ Level 2 standard or equivalent experiential experience. Essential
• Experienced in data processing, planning, scheduling, and general administrative duties in a fast-paced environment. Essential
• Call centre and/or customer facing experience in a service industry - Essential
• Use of Optimise (Concept Evo CAFM) applications - Desirable
• Mobile applications - Desirable
• Developed IT skills (e.g. Excel, Word etc.)- Desirable
• Working with multiple teams and stakeholders to support the effective scheduling and allocation of works, ensuring that works managed within SLA.
   

What we offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program.

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining, and transforming the nation’s strategic assets.
   
• Our 11,000 people are behind the critical services the country relies on every day.
   
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
   
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.
   

To find out more take a look at Amey

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We will also guarantee you an interview if you have a disability, as long as you are qualified for the role.  

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today – We are excited to hear from you!

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